What are the changes occurring to the current Penningtons PS Club Advantage program?
1. The Penningtons PS Club Advantage loyalty program is being replaced by a new Penningtons loyalty rewards program in 2012.
2. As part of the ending of the PS Club Advantage program, if you reach the $500 threshold in purchases (before taxes) between March 1, 2012 and August 31, 2012, you will receive a $25 reward discount on a subsequent in-store purchase with no minimum spend required.
3. Unlike current PS Club Gift Certificates, which have a 1-year expiration from the date they were issued, all $25 reward discounts issued after March 1, 2012 will expire on January, 31, 2013.
4. $25 reward mailings will occur in March, April, May, and August, but there will be no reward mailings in June and July.
When will these changes go into effect?
There will be a 6-month transition period starting March 1, 2012 during which the Penningtons PS Club Advantage loyalty program will continue until August 31, 2012.
The new Penningtons loyalty program will go into effect on September 1, 2012.
Why is the PS Club Advantage program being eliminated and replaced with a new program?
The cancellation of the Penningtons PS Club Advantage is the result of an intensive review, which took into account valuable feedback and surveys from over 90,000 loyal Penningtons members, as well as a comprehensive analysis of our customer database. The new program will offer a greater variety of rewards and provide faster rewards to a larger percentage of customers.
As a member of the new Penningtons program, you will:
• Earn a greater variety of benefits, faster
• Receive more personalized benefits
Can I still earn Penningtons PS Club Advantage rewards during the 6-month notice period?
Yes. All purchases at Penningtons stores between now and August 31, 2012 will continue to count toward the $500 threshold in purchases (before taxes) required to earn the $25 reward.
What happens to the $25 PS Club Gift Certificate I already have, but haven't used yet?
All $25 PS Club Gift Certificates that were awarded before March 1, 2012 will remain valid for the regular 1-year period, however we are waiving the $50 minimum purchase requirement. PS Club $25 Gift Certificates can still be redeemed in either Penningtons or Addition Elle stores (but not on the website), and are not redeemable for cash and no cash back will be offered.
What if I should have received a $25 PS Club Gift Certificate and didn't get it?
If your PS Club Gift Certificate has been lost in the mail or misplaced, please contact our customer service department at 1-855-374-6949. We will be happy to replace any outstanding rewards in the store of your choice. Please remember to provide us with your name, loyalty card number and the store where you wish to redeem your certificate.
Is there a difference between the $25 PS Club Gift Certificate I used to get, and the new $25 reward discounts?
Yes. All rewards earned and issued after March 1 to members who have reached the $500 spend threshold (before taxes) are $25 discounts that can be applied to the next purchase after the coupon arrives by mail. There is no minimum purchase required and these reward discounts are valid for 6 months from the date they were issued.
Where can I find my current balance?
Members can obtain their current balance toward the $500 threshold to receive a $25 reward discount by calling the
customer service line - 1-855-374-6949.
What happens to my PS Club point balance as of September 1, 2012?
Any PS Club points remaining in your account after August 31, 2012 will expire and will not count toward any rewards or benefits in the new Penningtons membership program.
I'm a PS Club Advantage member; will I be required to re-enroll in the new program?
No. Existing PS Club members will be automatically enrolled into the new program. To enjoy many of the new program benefits, members may be required to provide a valid e-mail address, either at the cash or by completing an online profile.
I'm a PS Club Advantage member; will I need a new card for the new program or will my old card still work?
All current PS Club program members will be automatically enrolled into the new program and will receive a new card, which will be mailed (along with new program information) in August 2012.
Your account number will remain the same, so you can make a purchase without a new program card and will still receive credit by using your PS Club Advantage card or giving the Sales Associate your name once the new program starts.
What if I don't want to be part of the new program?
A member can opt-out of the new program at any time by doing one of the following:
• Contacting the Penningtons customer service department at 1-855-374-6949
When will I hear all the details of the new Penningtons loyalty program?
Additional information regarding the new program will be provided closer to the September 1 launch date.