Love this!

TangledWebb

Winnipeg, Manitoba

Liked

Lynda

St catharines Ontario

The top was fabulous however the treatment while in the shop has me rethinking where I will make future purchases for my granddaughter. She received two tops both from Pennington for her birthday due to warmer weather they hung in the closet with tags until the weather was appropriate. The first fit no problem however the second was tight in the shoulders. I no longer had the receipt but still had the tag. I called the shop and explained the situation and that I was not looking for a refund rather something she could wear. I was assured that would be no problem. My husband and I went to the shop a couple days later and to say the treatment was poor and unsatisfactory would be a gross understatement. We were told that returns without receipts were not permitted and that she had no way of knowing if the garment had been worn. My husband explained that we did call prior to coming in however the clerk made a point of mentioning yet again how this was not policy at which point I removed the garment from the counter and advised her if it's going to be that much of a bother we're going to just forget it. She then said that she could look up the receipt and for future reference we should always ask for a copy to be emailed. We exchanged it for two others completed the transaction and left and have not returned since. Our granddaughter has special needs and we have always just purchased things for her and have never experienced this before. We purchased a fair amount of clothing for her but again feel that the treatment during our last visit was less than acceptable so are currently rethinking future purchases.

Unsatisfactory

New Minas NS