I been trying to grab this sweater when it went on sale but it was always sold out. I did try this on at a local Penningtons but it was really big. I wanted this so bad. FINALLY it was available! I ordered it immediately. It came yesterday and when I opened the package I was faced with snags and pills. I was so upset. I pulled the snags through. Shaved the pills. Obviously it was a product that was returned. Which is fine but someone could have made it presentable for shipping. I do love the sweater. It's comfy and cozy. The buttons are so pretty. They really make the sweater. You should order down. At least 1 size. I will be keeping it but when preparing items for shipping more care should be provided. No one wants to open a brand new item and face something that looks like this did. That's why I gave it 3 stars. If it came like it should have. I would have definitely given it 5 stars.