Orders & Delivery

We’re pleased to share that shipping with Canada Post has fully resumed as their operations have returned to normal. All orders will now be shipped exclusively with Canada Post.

Orders are delivered using Canada Post expedited shipping.

Orders are typically delivered within 3–5 business days (often sooner!), with an additional 2–3 business days for rural areas.

Please note: Orders placed during special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing. 

Your order is delivered by Canada Post.

A flat shipping fee of $8.95 applies to each order. Enjoy free shipping on orders over $75.

Yes. PO Box delivery is available through Canada Post.

No, orders are shipped within Canada only.

Yes, we ship to most remote and rural areas.

No, shipping fees are non-refundable.

If a delivery can’t be completed, the package may be returned our facility. Once we receive it, kindly allow up to 10 business days for refund processing. Orders returned to sender cannot be re-shipped, so please place a new order for your items. 

If you have an account, you can navigate to your Orders to view and track your orders. Otherwise, you can view your order status and track your order by clicking here.

Tracking is available once the label is created. Updates will appear after the package is picked up by the carrier.

When you submit your order, a reference number is generated. You will receive your order number for the first time in your order confirmation email.

Once your order is placed, it is sent to processing almost immediately so it can be prepared for shipment as quickly as
possible. Because of this, changes cannot be made once the order has been submitted.

This means we’re unable to:

• Cancel your order or remove items from it
• Change the size, colour, or quantity of items
• Add new items to your order
• Update your billing or shipping address
• Change the payment method or shipping method
• Add or remove a gift card

If you still need additional items, you’ll need to place a new order. If you receive your order and decide it’s not right for you, eligible items can be returned. Please refer to the Returns, Exchanges & Refunds section for full details.

If an item becomes unavailable, it may be cancelled and refunded. You will only be charged for items that ship.

Inventory availability can change quickly. If an item becomes unavailable during processing, it may be cancelled.

Orders may be cancelled due to inventory availability, payment authorization problems, or verification requirements.

Items may ship separately if they come from different fulfillment locations.

If you experience an issue with your order, please contact Customer Care for assistance.

If you experience any issues with your
delivery: 

• For Purolator shipments (prior orders), please contact Purolator directly through their Contact Us page. 
• For Canada Post shipments, visit their Support page for assistance. 

If you still require support, our Customer Care team is here to help

If your order is delayed beyond the estimated delivery date, please contact Customer Care.

First, check around your delivery location and with neighbours. If you’re still unable to locate the package, we recommend contacting Canada Post directly for further assistance. You can also contact Customer Care if you need additional support.

Returned packages are refunded once received. Once received at our facility, allow up to 10 business days for refund processing. Orders returned to sender cannot be re-shipped, so please place a new order for your items.

Please contact Customer Care so we can assist you.

Instead of Ship, select Pick up and select your preferred store location at checkout. You’ll receive an email when your order is ready for pickup.

Pickup timelines vary by store. You’ll receive a notification once your order is ready.

Please bring your pickup confirmation email and a valid photo ID.

Yes. Once you receive your Ready for Pick Up notification, simply call the store with your information along with the name of the person picking up. The person picking up the order must present the pickup confirmation and valid photo ID.

Curbside pickup availability varies by store. Please follow the instructions in your pickup confirmation email.

You have 5 days from the Ready for Pick up notification.

If not picked up within 5 days from the Ready for Pick up notification the order will be cancelled. You will not be charged for cancelled items. If the funds on your credit card were on hold or “pending”, please allow up to 3 business days for the hold to be released (it will not appear as a refund because your card was never charged). If a gift card was used, the amount will be returned to the original card.

Yes. Pick-up in store is free.

Some items may not be eligible due to store inventory availability.

No. Eligibility varies by item and store availability.

No. Pick-up in store and shipped items must be placed as separate orders.

Simply do not pick up your order at the store. After the 5 days have passed, the order will be cancelled, and the authorization hold on your card will be lifted.

Once an order is placed, the pickup store cannot be changed.

Yes. You’ll be notified if an item cannot be fulfilled for pickup.