Merchandise may be returned to any Penningtons store in Canada for an exchange or refund. To find a store near you, click Find a Store.

For complete details on returns or exchanges in store, please consult our Return Policy.

Returns by Mail in Canada (for online purchases only):

Penningtons offers free shipping for items returned by mail in Canada.

To return merchandise by mail, please follow these steps:

1. Send us an email by clicking Contact Us.
2. In your email, list your name, telephone number and order number.
3. Please list the item numbers and quantities of each item you with to return. If you are returning your entire order, you may simply indicate so.
4. A pre-paid shipping label will be forwarded to your email address.
5. Take one copy of your original invoice and indicate which items you are returning.
6. For each item being returned, please indicate the reason for the return, using the codes below:
   

   A. Too big	D. Arrived too late	G. Duplicate shipment sent
   B. Too small	E. Damaged or defective	H. Changed mind
   C. Not as I expected	F. Wrong item or color	I. Other

7. Carefully pack the items to be returned and enclose the updated copy of the invoice.
8. Affix the pre-paid shipping label to your return parcel and drop your parcel off at any Canada Post location.
9. Mail the package to:

Alternatively, you may call us at 1-866-388-4785. You will be asked to leave your name, telephone number and order number. We will call you back within two business days to confirm the details of your return, after which a pre-paid mailing voucher will be forwarded to your email address.

Returns will be credited to the credit card used in the original transaction. Shipping charges cannot be refunded, unless you received an item in error. Please allow 1-2 billing cycles for the return to be credited.