SHIPPING

  Ship to an address Ship to store
All orders $8.95 FREE
Orders above $99* FREE FREE
Shipping delays 5 - 7 DAYS 5 - 7 DAYS
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Why You’ll Love It

It’s FREE

You love to shop, but you don’t especially love shipping fees? Then the Click & Collect option is the right fit for you!

SECURE & CONVENIENT

Ship your purchase to a Penningtons or Addition Elle store near you anywhere in Canada FREE OF CHARGE. Try on in-store and receive expert fashion advice on how to build the perfect wardrobe. If you are not satisfied, exchange or return on the spot.

Don’t have time to try in-store? No problem you may return later, FREE OF CHARGE in Canada within 30 days from reception, using the pre-paid shipping label we provided for your convenience. Enhance your shopping experience with a peace of mind.

Easy steps on how Click & Collect works

Step 1

SHIPPING METHOD “SHIP TO STORE”

Select your favourite Penningtons or Addition Elle store location where you wish your items to be delivered free of charge.

Step 2

WE SHIP YOUR ORDER

Your order will be shipped to the store you selected within 5-7 days.

Step 3

RECEIVE A PHONE CALL

We'll give you a call when it's ready for pick-up.

Step 4

PICK UP YOUR PARCEL

Present a valid ID and bring your “shipping confirmation” email or present it on your mobile device upon pick-up.

CONGRATS, YOU SAVED ON SHIPPING FEES!

FAQ

HOW DO I SHIP MY ORDER TO A STORE?

During the checkout process

  • Choose “Ship to store”
  • Enter your email address, first name, last name, and phone number

IS THE CLICK & COLLECT PROGRAM AVAILABLE OUTSIDE CANADA?

The Click & Collect program is only available within Canada at the moment.

When will I receive my order?

Click & Collect shipments are delivered to your favourite Penningtons or Addition Elle store within 5 – 7 days.

  • A « shipping confirmation » email will be sent to the email address provided to advise you that your parcel has left the warehouse. (This is a separate email from your order confirmation).
  • Our friendly Penningtons staff will call you upon reception of your parcel.

HOW DO I PICK UP MY ORDER?

You will receive a phone call from the store informing you that your parcel is ready for pick-up. You must bring your “shipping confirmation” email, your ID, and credit card used upon order to pick up your parcel in-store.

HOW CAN I CHECK THE STATUS OF MY ORDER?

At any time, you can return to Penningtons.com to see the status of your order. There are two ways for you to see the status of your order:

For customers with an account on Penningtons.com:

  • Select SIGN IN from the top of any Penningtons.com page.
  • Under RETURNING CUSTOMER, type your email address and password into the corresponding boxes and select LOGIN.
  • Select ORDER HISTORY to see the order summary of your past orders.
  • To see the status of a particular order, select ORDER DETAILS corresponding to the order in question.

For all customers, including those who don't have an account with Penningtons.com:

  • Select Order Status at the bottom of any Penningtons.com page.
  • From the order status page, enter the order number, email and postal/zip code associated with the billing address and select CHECK STATUS.
  • This will take you to the order details page.

If, within the same order, you have purchased both a gift card and merchandise, the gift card will be mailed to you separately from your merchandise. An invoice and pre-printed return label will be enclosed with each order shipment.

What can I return?

Ship-to-store purchases from Penningtons.com can be returned either at any Penningtons / Addition Elle store or by mailing the purchase back to Penningtons, and returns are always free in Canada. Exchanges can only be done in-store.
Within 30 days of purchase, you are welcome to return your unworn, unwashed, unaltered item(s) with the price ticket(s) still attached, to receive a full refund. Shipping charges cannot be refunded. Please note that refunds will be processed using the same payment method as for the original purchase.
The following items are excluded from this refund policy and will not be accepted for refund or exchange:

  • Socks, leggings (individual wrapped) and hosiery
  • Panties
  • All shapewear
  • Swimwear bottoms and one-piece bathing suits
  • Jewelry, including pierced earrings and toe rings
  • Gift cards and gift receipts

Exchanges can only be done in store. We do not offer exchanges by mail.

When does the 30-day returns period start?

The 30-day period starts when your parcel is received in-store.

HOW LONG DOES IT TAKE TO HAVE A REFUND?

You receive an immediate refund if you return your order in-store.
However, if you choose to return by mail, between the time you return your parcel and the time it takes to arrive at our Distribution Center, please allow up to 10 business days for your return to be processed and 1-2 billing cycles for the return to appear on your credit card statement.

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