FAQ
IMPORTANT!
As of November 1st, all existing spend balances will be reset to zero (0) for all members. But your status carries over to the following year! Depending on your balance for the previous year, you could be a Privileged or All Access member as soon as the program resets and therefore immediately be eligible for all applicable benefits. The spend balance resets in order to give you more opportunities to re-earn and receive your coupons.
SPEND BALANCE How do I earn spend balance?
For every $1 spent, you accumulate 1 Style Insider point that helps you attain rewards and new status levels. Additionally, we will sometimes have special offers where on certain days, or on certain items, you can earn even more points. Just make sure we have your email address to stay up to date with all our special events. You can confirm your email address at any store or by contacting our Customer Care team (1-855-374-6949).
What rewards will I receive with these points?
You earn balance to attain new levels in the program, and with each new level come additional benefits. The point breakdown is as follows:
• at 250 points, you become a Privileged member and receive a $15 reward coupon [equal to having spent $250] 
• at 500 points, you become an All Access member and receive a $20 reward coupon [equal to having spent $500]
• and at 750 points, you are remain an All Access member, but you receive an additional $25 coupon [equal to having spent $750]
I just made a purchase online and the balance has not changed in my account, why?
The Style Insiders section of the website is a great way to check your earn balance, but it can sometimes take up to 10 days for your balance to be updated. Do not worry, your balance will reflect all purchases.
Will it be up to me to keep track of my earn balance, or will I receive status updates?
You can check your balance by entering your Style Insider card number at the bottom of every page on our website or by contacting our Customer Care team (1-855-374-6949). You will also periodically receive a status update via email.
REWARDS
Once I've earned a reward, when can I expect to receive it?
New reward coupons are issued four (4) times a year. You can expect your reward to arrive in the next applicable distribution period, happening roughly every thirteen (13) weeks.
I have verified my mailing and email addresses, but I am still not receiving any emails nor my reward coupons.
Even if we have the correct address and email address for you, you need to confirm that you agree to receive emails and mail from us, otherwise you will not receive your reward coupons, and you will not hear about some of the special opportunities that your status grants. You can confirm your agreement to receive our communications at any store, or with our Customer Care team (1-855-374-6949).
When do the new Style Insider reward coupons expire?
The new Style Insider reward coupons are valid for forty five (45) days from their issuing date. Coupons will be issued four (4) times a year, happening roughly every thirteen (13) weeks.
Are there any exceptions to what I can buy using my new Style Insider reward coupons?
There are no exceptions. Your reward coupons can be used in any Penningtons store [not online] for any merchandise [not applicable on gift cards], no matter whether the items you want to purchase are at regular price, on promo or on sale. There is no minimum spend on the coupon, but they do not count as cash, so there is no money back - you might as well spend it all and treat yourself!
STYLE INSIDER BENEFITS
I just reached the next loyalty level, when do I get to take advantage of the new benefits?
As soon as you reach the next level, be it Privileged or All Access, you are eligible for the new benefits. Just make sure that your mailing and email addresses are correct to ensure that you don't miss out on anything. Reward coupons will only be sent by email four (4) times a year, and email is also sometimes the only way you will hear about the special opportunities your new status grants you. You can verify and confirm your contact information at any store, or with our Customer Care team (1-855-374-6949).
It is getting close to the end of the year, and I just reached the next loyalty level. Does this mean I lose it when my points reset on November 1st?
Once you attain a new loyalty level, be it Privileged or All Access, you are eligible for the new benefits immediately and your status carries over into the next year of the Style Insider program. You are guaranteed one full year of benefits at any level you attain, minimum. The quicker you reach that next level, the longer you will be able to enjoy the new benefits!
What is the birthday surprise?
You will find out when it's your birthday! You only have to provide your birthdate (no, you don't have to give us the year if you don't want to) with any store or with our Customer Care team (1-855-374-6949), and ensure your email and your mailing address are up to date.
MISC.
I have lost my Style Insider card, what do I do?
In order to be more eco-responsible, we no longer require customers to present their Penningtons Style Insider card when making purchases in-store. If you provide either your email address or phone number, our store staff can easily access your account. When making an online purchase, simply log in to your account by entering your email address and password. All customers will continue acquiring points for every transaction processed.
I do not want to be part of the Style Insider program anymore, how do I get out?
That’s a pity! You will be missing out on some fantastic benefits, but you can opt out at any store, or with our Customer Care team (1-855-374-6949). Of course, you are can come back at any time.
*POINTS ARE CUMULATIVE. POINT BALANCES ARE RESET TO ZERO ON NOVEMBER 1STOF EVERY YEAR.
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